Dealing with Difficult People by Roberta Cava is your go-to guide for managing challenging personalities in both the workplace and everyday life. Whether you’re faced with rude customers, impatient clients, aggressive colleagues, or tense personal encounters, this practical book equips you with proven techniques to stay calm, communicate effectively, and defuse awkward situations with confidence.
Drawing from years of experience running successful seminars, Roberta Cava provides valuable insights into human behaviour — your own as well as others — and shares easy-to-apply strategies to handle conflict, reduce stress, and improve your interpersonal skills. From managing irate phone calls to handling persistent, emotional, or aggressive people in person, this book offers clear advice to turn difficult interactions into manageable, even productive, experiences.
Ideal for anyone in a customer-facing role, management, or leadership position — or simply anyone looking to boost their personal communication skills — Dealing with Difficult People is packed with actionable tips to help you handle tough situations and gain confidence in dealing with all types of personalities.
